FAQ

What kind of services does ECC offer?
ECC is a full-service, professional out-patient mental health facility.  We offer a wide range of counseling and psychological services for individuals, couples, families and groups.  We provide counseling for children, adolescents and adults of all ages.  Our staff is comprised of licensed psychologist and professional counselors as well as a medical doctor to provide you with a full range of expertise and services.

What is Christian Counseling and do you provide that?
Christian counseling is a unique and effective approach to mental health issues that combines proven professional counseling techniques with sound Biblical principles and the leading of the Holy Spirit.  And, yes, ECC has a strong commitment to providing Christian counseling to our clients.  All of our counselors and support staff acknowledge a personal faith in Jesus Christ.

Do I have to be a Christian to use your services?
Of course not!!  Our services are available to everyone.  Although we are a faith-based organization, our approach to counseling is to meet people wherever they are in all areas of life.  We do not push our belief system on anyone.  You will not feel “preached at” or “judged” in any way when using our services.

How do I make an appointment?
Just call us at (417) 862-8282 and talk to our friendly support staff or office manager.  If you get the answering machine it’s because our staff is busy with another client, so please leave a message and someone will get back to you as soon as possible to arrange your appointment. Or click here to send us a request.

How long will I have to wait to see someone?
Generally your appointment will be within 1-2 weeks of your initial call.  This time could be longer or shorter depending on which therapist you are assigned and how flexible you are in the times you have available to keep an appointment.  Urgent situations will be given priority and can usually be seen within 48 hours.

Do you have evenings or weekend appointments available?
Evening appointments are available with most of our therapists, however, these appointments are often in high demand and tend to book up quickest so you may have to wait longer for an evening appointment.

Weekend appointments are not regularly available but may be considered on a case by case basis.  Please speak to our office manager, Jim Cherry, if you have a situation requiring weekend appointments.

Can I choose my own therapist?
If you have been referred to or have a preference about seeing a particular therapist, please be sure to make that request during your initial phone call with our office.  Your preference will be honored if your presenting issue is within their treatment area and they are accepting new clients.

How much does therapy cost?
Your initial appointment at ECC will cost $110 and all following appointments will be $100.  Sessions last 45-50 minutes.  These fees are consistent with other mental health practices in the area and are within most insurance companies allowables.

Will my visits be covered by insurance?
Many of our clients use health insurance.  Since policies and benefits vary greatly it is important to check these benefits before making your first appointment.  If you have any questions about your coverage, our office staff would be happy to check into your benefits for you.  Just call the office and give them your insurance information.  They will call your insurance company to get the information and then call you back to let you know what is covered and then make the appointment.

How long does therapy take?
The length of treatment depends on many factors.  More detail concerning this would be discussed after an initial session with your therapist.

Is everything I say confidential?
All members of the American Psychological Association and the American Counseling Association subscribe to a Code of Ethics and Standards of Practice that requires psychologist and counselors to protect the confidentiality of their communications with clients.  The State of Missouri licensure laws for these fields of practice also protect client confidentiality.  As a client, you are guaranteed the protection of confidentiality within the bounds of the client/counselor relationship.  Any disclosure will be made with your full written informed consent and will be for a specific period of time.  The only limitations to confidentiality occur when a counselor feels that there is clear and imminent danger to you or to others, or when legal requirement demand that confidential information be disclosed such as a court case.  Whenever possible, you will be informed before confidential information is revealed.  If you have questions about confidentiality be sure to discuss those with your therapist during your first visit.


We’re in Springfield, Missouri

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Get directions from Google Maps

636 W. Republic Rd.
Suite G-100
Springfield, MO 6

How to Contact Us

Phone: (417) 862-8282
Fax: (417) 862-8805
Email: office@eaglecrestcounseling.com
Or, send us a message